Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment. Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems. Regularly receive direction from supervisor and escalate questions and issues to more senior employees. Interact with team on basic information, plus internal or external customers. Required Qualifications:6 months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications:Call center customer service experience in the financial services industry Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology ?Job Expectations:Must be able to attend full duration of required training period. Ability to work additional hours as needed. Must work on-site at the location posted. This position is not eligible for Visa Sponsorship. Training Schedule:Anticipated start date is 7/20/2026 Training will be for six weeks, Monday - Friday, 8:00 am to 5:00 pm. Work Schedule:Working schedule will be within the operating hours of Monday - Friday, 7 am – 9 pm and rotating Saturdays, 7:00 am – 4:30 pm. Schedule after training will be assigned prior to the end of training. Job Location:401 Los Colinas Blvd West, Irving TX 75039 Posting End Date: 26 May 2026 - Job posting may come down early due to volume of applicants. We Value Equal Opportunity. Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.