Lead in the identification of back office order management business requirements and development of the customer story backlog for SAP. Serve as a Change Agent, supporting the Product Owner in resolving issues between legacy and future state ERP systems Manage transfer of SAP knowledge to Key Users, data owners, and local management team Work with key stakeholders to identify and understand their needs. Capture feedback from users and identify “enhancements” of existing functionality. Lead and participate in stakeholder workshops Create/ Validate End to End Process Flows for manufacturing plants Contribute to localization of project documentation (training materials, test scripts, etc) Be accountable for site readiness (planning, support, audit, training) Be the business representative for the program with understanding of current order execution/customer service processes and systems Be accountable for Business Transformation, Solution decisions, Data accuracy, and Organizational Change Management Participate in End User Training Hold the Key Users and Data Owners accountable for project deliverables Lead the Key Users & project team participation in solution testing Working conditions: Tight deadlines and multiple priorities, requiring decisive decision making in a fast-paced environment Willing to work outside the standard 8-5 schedule, across time zones, including early mornings, evenings, and weekends as required by tight project deadlines Ability to work independently in a competitive work environment Managing and collaborating remotely Hybrid role with up to 50% travel Who will you report to? - Product Manager - Digital Innovation & Technology Preferred skillset: Bachelor’s degree: Supply Chain, Business Administration 3-5 years of work experience in the area of order management/plant customer service Knowledge of back-office order management/customer service operations and business processes across plants Strong data analysis skills Change management and communication skills Must have history of delivering results Leadership and management skills Ability to balance a workload while working on multiple priorities Listening, negotiation, decision making, problem solving Aptitude in learning and working in new IT systems Ability to collaborate and work in a multicultural environment Looking to make an IMPACT with your career?