Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage. - Coordinates registration functions and transportation for all guests. - Trains Front Desk/ Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients. - Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: - Check in and check out functions - Ensures proper execution of Lobby Ambassador Program. - Guest orientation of the local area and the conference center facilities - Proper telephone service technique and PBX operation - Handling of guest mail, messages and special deliveries - Coordinating reservations for guest transportation - Full understanding and utilization of the property management system - Familiarization with night audit function - Assisting all guests in any way possible including following up on guest concerns in a timely manner. - Maintaining a limited supply of sundries and restocks as necessary. - Issuing and monitoring safe deposit boxes - Opening and closing of support staff cashier banks. - Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures. - Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations. - Communicate closely with all departments to ensure a seamless guest experience. - Establish, implement, and follow all emergency procedures. - Perform any or all other duties as assigned by Guest Services Manager At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications - Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers. - A strong knowledge of personal computers is essential. - Experience in all facets of providing guest services. - Must be able to lead, motivate, and communicate effectively with others. - Strong organizational abilities. - Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor. - Must be able to read, write, and clearly speak English This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). Education