Responsible for supervising agents to their assigned shifts to ensure the daily activities are performed safely and efficiently. Manage dispatching agents and applicable equipment to their arriving and departing flights, planes, and assignments. Benefits: - Competitive pay with daily access to earned wages. - Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age. - Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity. - Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit. - Paid Time Off (PTO) - Location specific leave policy. - Exclusive Travel Discounts: - ID 90 Discount Program - Industry-exclusive deals on hotels, car rentals, cruises, and more! - Concur - Discounted cars and hotels - Tuition Discount with Purdue Global. Job Duties: - Supervise team of leads and agents in passenger assistance duties. - Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations. - Communicate with the manager concerning any problems or issues. - Schedules and conducts shift meetings. - Assists in the administration of payroll; completes shift paperwork and performs other administrative functions. - Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws. - Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity. - Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Qualifications: - High School diploma, GED or equivalent education. - Must be at least 18 years of age. - Possess a valid Driving License. - Must be able to obtain credentials required as per airport or state or customs requirements. Preferred Qualification: - One year of relevant work experience in the aviation or ground handling services industry.