Answering client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc. Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems. Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and is also responsible for the overall customer experience. Fostering a culture of performance and continuous improvement. Delivers consistent, high quality client service as defined by AJG operational standards and practices. Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage. Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs. Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner. Leverages systems, services and resources to execute work in an effective and efficient manner. Comfortably engages others in a consultative business oriented discussion. Basic understanding of professional and industry standards/practices. Ability to learn and adapt to new systems, processes and skills quickly. Effectively manages/balances multiple and sometimes competing priorities. About You Required: Bachelor's degree with 3 years client service and/or claims management experience -OR- High School degree/ GED with 8 years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required. Preferred: Previous experience managing client relationships. Insurance knowledge. Personal Lines experience preferred. Behaviors: Works effectively in a team environment. Consistently delivers high quality work in a timely manner. Builds rapport quickly with external clients. Effectively balances a strong client focus with maximizing operational efficiency. Quickly determines critical issues, detail oriented. Solves problems quickly and focus solutions on the root cause. #LI-TW 1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... - - The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.