Food & Beverage Supervisor. About IHG and the InterContinental Indianapolis. InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle. The landmarked Illinois Building showcases a $110 M restoration to feature 170 Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle. This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself. Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand. We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:Do the right thing. Show we care. Aim higher. Celebrate difference. Work better together. At IHG we promise to give colleagues:Room to Belong: Enable. Room to Grow: Enrich. Room to Make a Difference: Empower. The InterContinental creates exceptional experiences through our Brand Values by being:Thoughtful. Cultured. Remarkable. The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:We Invite Discovery. We Embrace Empowerment. We Champion Possibility. About this position. Supervise all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. A little taste of your day-to-day. Every day is different, but you’ll mostly be:FINANCIAL RETURNS - Oversee cash handling and check/credit policies and procedures. Supervise accurate and accountable shift close process for all servers/bartenders. Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories. PEOPLE - Train employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. Promote teamwork and quality service through daily communication and coordination with other departments. Recommend and/or initiate disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services. Interact with outside contacts:Guests – to ensure their total satisfaction. Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matters. Other contacts as needed (professional organizations, community groups, local media)GUEST EXPERIENCE - Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction. Create innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs. Monitor performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed. RESPONSIBLE BUSINESS - Inspect restaurant daily to ensure high quality food and food presentation and cleanliness. Conduct pre-shift meetings to inform staff of daily events. Review daily specials. Ensure side work duties are complete and tables are set before, during and after operating hours. Supervise day-to-day activities of one or more food and/or beverage outlets. Plan and organize work. Communicate and enforce policies and procedures. Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs. Work closely with Executive Chef to identify pertinent concepts and menu design for the outlet(s). Conduct meetings to inform staff of special promotions, daily specials, and additional information. May serve as Manager on Duty. Perform other duties as assigned. What we need from you. The strength to lift, push and pull big objects up to 50 lbs (23 kg) which can also involve bending and kneeling A good grasp of reading, writing and basic math The flexibility to work night, weekend, and holiday shifts Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language Great communication – you’ll be warm, welcoming, and easy to talk to What you can expect from us. The hourly pay rate of this role is $20 .