James A Rhodes Office Tower 31 (JRST 31)30 East Broad Street 31st Floor. Columbus, 43215 Attention to Detail, Coaching, Critical Thinking, Presenting, Public Speaking, Verbal Communication, Written Communication. Who We Are. The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:Cash and Food Assistance. Employment Services and Workforce Development. Unemployment Insurance. Adult Protective Services. Child Support. Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world! Guiding Principles. We will be a leader in customer satisfaction. We will have a reputation that attracts and retains talented, diverse, and dedicated employees. We get better at what we do every day. Office of Legal & Acquisition Services. The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal. BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency. Learn more about the Office by visiting the ODJFS BSH webpage. What You Will Do - Create, update, and maintain training materials including manuals, presentations, desk aids, e-learning modules, and reference documents to ensure alignment with current BSH policies and procedures. - Deliver comprehensive training for new BSH employees, providing role-specific instruction across hearing support staff processes, including request initiation, pre-hearing resolution, scheduling, reinstatements and closures, compliance, and quality control review. - Train staff to use the Hearing and Appeals Tracking System (HATSX), Ohio Benefits Worker Portal (OB), Statewide Automated Child Welfare System (SACWIS), Support Enforcement Tracking System (SETS), and Tableau production dashboards. - Conduct refresher and re-training sessions to ensure staff remain current with changing policies, procedures, and regulatory requirements. - Facilitate engaging training sessions using effective adult-learning strategies and instructional best practices. - Perform quality control reviews of employee work to assess compliance with standards, identify training gaps, and recommend corrective actions; provide coaching and feedback based on review findings. - Serve as a knowledgeable resource to BSH staff by answering questions, clarifying procedures, and offering guidance on best practices. Recommended Skills. Good customer service and interpersonal skills. Excellent verbal and written communication. Comfortable with public speaking and presenting to an audience, in person and/or virtually. Knowledge of Microsoft Office software (i.e., Word, PowerPoint, Excel, Teams, Outlook). Knowledge of e. Learning training development software (i.e., Adobe Captivate, Articulate 360, Lectora). Schedule: Full-time. Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m. Location: This position reports to the James A Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215. Travel: Occasional travel within the state of Ohio. PN(s): 20045268.