Provide front-line student support by assisting with administrative tasks and inquiries related to financial aid, registration, student accounts, and campus life. Execute daily operations following established federal, state, and university guidelines to support student academic and social development. Manage and update student data accurately using specialized software applications and campus technology. Interpret and communicate university policies and procedures clearly to students, parents, faculty, and staff to ensure high-quality customer service. Collaborate with campus colleagues and counterparts at other institutions to explain programming options, administrative processes, and procedural requirements. Maintain effective working relationships across the university community to facilitate efficient service delivery and problem resolution. Assist with the implementation of student programming and research initiatives as directed to meet evolving university needs. Coordinate student personnel tasks, including basic scheduling and guidance of student workers within the unit. Ensure strict confidentiality of sensitive records in full compliance with FERPA, PCI, and HIPAA regulations. Identify and report patterns in student inquiries to supervisors, recommending practical alternatives to improve the student experience. Other Work/ Responsibilities Professionalism: Ability to interact with students, team members, and university partners with a warm, courteous, and professional tone in all verbal and written communications. Customer Service Excellence: A strong commitment to providing a supportive and “extra mile” experience for students and families navigating the campus environment. Accuracy and Detail: Ability to manage high-volume requests with precision, ensuring concise documentation and thorough problem-solving under minimal supervision. Technical Multi-tasking: Exceptional telephone and listening skills, with the ability to navigate multiple computer applications simultaneously to accurately document student interactions. Operational Support: Proficiency in assisting with the revision of internal forms, publications, and procedural updates as directed by permanent staff. Resilience: Proven ability to work effectively under pressure, meet strict deadlines, and maintain meticulous records while handling sensitive information. Adaptability: Demonstrated flexibility and professional maturity to respond quickly to changing priorities in a fast-paced office setting. Collaborative Spirit: A willingness to collaborate across teams and receive constructive feedback to ensure continuous improvement in service delivery. Situational Flexibility: Readiness to take on additional tasks and responsibilities as assigned to meet the immediate needs of students and their families. Campus Awareness: General familiarity with a higher education environment is preferred to ensure a smooth transition into Niner Central operations. Necessary Licenses or Certifications Proposed Hire Date 06/15/2026 Contact Information Expected Length of Assignment 6 months Posting Open Date 05/20/2026 Posting Close Date 05/22/2026