Provides for optimum access to Empath Health Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer. Facilitates appointments through effective triage using Care Navigation protocol to the program that best meets the patient's needs. Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient's electronic medical record (EMR) consistently, accurately and in real time. Able to provide contact information for Hospices located outside of Empath Health service areas as appropriate. Maintains patient and family confidentiality at all times while allaying fears and concerns through calm, empathetic and compassionate listening skills. Why Join Empath Health? Earn Competitive Pay: Your skills and contributions are recognized and rewarded. Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body. Industry-Leading PTO: 5 weeks to rest, recharge, and live your Full Life. Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities. Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All. What You'll Need Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and written communication skills with patients/families, providers, direct co-workers and peers. Excellent multi-tasking and critical thinking skills. Excellent typing and computer input skills. Knowledge of Microsoft Office products (MS Outlook, Word, Excel), Suncoast Solutions preferred. Knowledge of HIPAA compliance regulations. Basic knowledge of non-hospice related healthcare and community resources. Basic knowledge of medical terminology. Basic knowledge of healthcare reimbursement. Expected to assist (within reason) if Care Navigation coverage is needed outside of a normal shift.