The Director, IT Service Delivery is responsible for leading the operational execution of enterprise IT services, including helpdesk, desktop support, and the IT Project Management Office (PMO). This role ensures consistent, high-quality service delivery across a global workforce while optimizing vendor performance, managing operational budgets, and improving user experience. The Director serves as a key liaison between business stakeholders and IT leadership, translating business needs into actionable IT plans and ensuring alignment with corporate priorities. Lead global IT helpdesk and desktop support functions, ensuring SLA adherence and high user satisfaction Establish and manage the IT PMO, including governance, prioritization, and delivery oversight Oversee IT vendor relationships, contract negotiations, renewals, and dispute resolution Assist in development and management of IT budgets and cost optimization initiatives Act as liaison between business stakeholders and IT leadership to define and prioritize technology needs Establish KPIs and reporting for service delivery performance and continuous improvement Drive standardization of IT services across regions and business units Manage budgets, technology investments, vendor relationships, and contract negotiations. Support integration of acquired companies into IT service delivery model Build and lead high-performing teams across service delivery functions Minimum Requirements Minimum 12-15 years of experience in IT, with leadership across IT operations or service delivery Proven experience managing helpdesk, desktop support, and end-user services Experience leading or operating an IT PMO Strong knowledge of ITSM frameworks (e.g., ITIL) Experience managing vendors, contracts, and service providers Experience with IT budgeting and financial management Experience supporting global or field-based operations Strong stakeholder engagement and communication skills Experience managing hybrid teams (internal and outsourced) Education Bachelor's degree in Information Technology, Business, or related field required. Relevant certifications (ITIL, PMP) preferred.