The role of the AM Server is to create 100% Guest Satisfaction by serving lounge customers in a prompt and efficient manner Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. Fire. Lake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge who is looking for an energetic and detail oriented Room Service Server. Fire. Lake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program. Hourly Wage: $11.41 Benefits When You Make It Your Choice:Employee discounts on thousands of hotels. Enjoy a complimentary meal in the associate cafeteria during your shift. Free Parking. Paid Sick Time (MN Earned Sick and Safe Time)1st of the month following 30 days of service:Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more! Employer paid HSA contribution 401(k) Retirement Plan 90 Days:Paid Vacation Time 8 Paid Holidays. Paid Bereavement 1 Year:Paid Floating Holidays. Key Responsibilities Provides food and beverage service to guests in the restaurant: Provides guest with overview of menu choices Takes guest’s order – provides explanation of menu as appropriate Prepares order for presentation to guest Replenishes water Makes and pours coffee for the customers Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware Cleans tables, chairs and floor area Resets table quickly Polishes silver and folds linens Assists service team as necessary to meet and exceed the guests’ expectations Sets up beverage stations for appropriate shift by brewing coffee and setting out condiments, as appropriate Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest Requirements/ Skills Minimum one year restaurant serving experience, preferably in an upscale high volume environment Must meet minimum age to serve alcohol based on applicable state law Knowledge of local, state and federal liquor laws and regulations Thorough understanding of safe and perceptive service Excellent customer service and verbal communication skills Ability to do basic math and handle cash Ability to work with Point of Sale systems Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time Able to work a flexible schedule, including evenings, weekends, and holidays