Under general supervision, as a lead worker, collect bridge tolls, count toll currency or parking meter revenue, and supervise toll collectors on assigned shifts. Typical Duties As a lead worker, plan, guide, monitor and perform the work of toll collectors at an international bridge. Involves: Prepare to open lanes. Verify, assign, and distribute the starting cash drawer to collectors on each shift. Collect tolls from passing vehicles and pedestrians in both United States (U.S.) and Mexican currency and make correct change. Process vehicular traffic by proper classification, count daily collections, reconcile receipts, prepare daily reports, operation of toll collection systems, and securely deposit receipts at the end of the work shift. Perform work duties of toll and parking meter revenue collection in the E-Fast Pass Office and money room. Involves: Accurately count, verify, and reconcile U.S. and Mexican currencies (pesos) from daily toll and parking meter collections. Reconcile receipts. Audit and reconcile cash reports and E-Fast Pass Payments. Calculate Mexican peso gains/losses using fluctuating exchange rates. Prepare daily revenue, exchange rate, parking meter, and credit card reports. Securely deposit receipts at the end of the shift. Calculate toll collector starting currency bags, and provide replenishments as needed. Identify counterfeit bills. Prepare daily revenue, deposits, and starting currency bags to be transported by armored car service. Complete manifests for Armored Car Services. Perform data entry in the financial management system to record payments. Travel to other City-owned bridge locations to perform duties as necessary. Send emails, answer calls, handle sensitive credit card and check information, assist customers with opening and closing accounts, and troubleshoot online applications and accounts. Respond to inquiries and complaints. Involves: Answer questions and provide directions, respond to complaints from the public, assist in resolving problems that may occur, and interact with a wide range of U.S. Customs and Border Protection Officers (CBP), Police Officers, security personnel, coworkers, and the public. Supervise and coordinate the daily work of toll collectors, maintenance, and contractual personnel including security and custodial services. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinate supervisors’ appraisals. Provide for training and development. Counsel, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants; recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Approve leave requests and document absences. Related duties as required. Involves: Perform duties of coworkers as necessary to ensure continuity of operations during absences. Advise supervisor promptly of situations, issues, or complaints that have or could lead to deviation from expected results. Maintain accurate records and prepare daily reports of collected and deposited revenue. Assist in training new employees. General Information For complete job specification, click here. Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score. Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants who pass the Supplemental Questions examination. Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates. Note: This is a new advertisement for Senior Toll Collector. You must apply if you are still interested in this position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit for more information. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.