Responsible for providing case management services to residents requiring stabilization assistance; provides direct assistance and referrals to a broad array of community resources; interviews applicants to determine financial status, resources, and assessment of barriers preventing self-sufficiency; provides ongoing intensive case management to individuals participating in long-term programs; handles most difficult and complex cases; assists with direction of staff and activities. Supervise and monitors defendants released from custody to ensure compliance with Own Recognizance (O. R.) pre-trial and bail release conditions by collecting, maintaining, and reporting information in accordance with prescribed procedures. Examples of Duties ESSENTIAL FUNCTIONS:This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. Builds trusting relationships with residents of the community who need stabilization assistance while maintaining strict confidentiality of client records and information. Develops and maintains working relationships with clients via group interactions, one-on-one appointments, phone, email and web and social media correspondence, for purposes such as networking, education, job referrals, eligibility, and compliance. Assists clients in completing applications; provides factual information regarding various program regulations and procedures; identifies need for other services, and makes referrals to various agencies and community resources available; acts as an advocate between other social service agencies. Contributes to the efficiency and effectiveness of service delivery by offering suggestions and directing or participating as an active member of a work team. Works independently or as part of a team in a variety of settings to include homes, workplaces, schools, medical facilities, correctional institutions, and outreach locations. Creates and maintains case files and databases; maintains accurate documentation on all encounters, logs and compiles reports on work performed; prepares regular and special reports and submits individual recommendations for consideration by manager. Seeks and participates in continuing education opportunities regarding changes in mainstream services, new programs and resources, and changing trends. Represents the department with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public. Coordinates case management for assigned defendants; supervises and tracks participants to ensure compliance with court orders, court dates, and other related program conditions; evaluates offender’s progress and compliance status. Administers alcohol preliminary breath tests and drug urine tests; collects, observes, receives, maintains, organizes, stores, tests and maintains chain of custody on samples. Presents files in court and testifies as required; prepares reports for judges, attorneys, counselors and/or Chief Alternative Sentencing Officer as required per assigned deadlines. Confers with offenders, legal representatives, family members, and other concerned parties; provides information about program; interprets statements made by judges, attorneys and court staff. Installs, removes, downloads and monitors all forms of electronic monitoring equipment. Contributes to the overall quality of the program's service provision by developing and coordinating work teams and by reviewing, recommending and implementing improved policies and procedures. Uses standard office equipment, including a computer, in the course of the work; drives a motor vehicle to attend meetings and perform program duties. Demonstrates courteous and cooperative behavior when interacting with elected officials, clients, visitors, and staff; acts in a manner that promotes a harmonious and effective workplace environment. Typical Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience: Associate’s degree in criminal justice, social work, or a related field; AND one (1) year of law enforcement or court administration experience; OR an equivalent combination of education, training and experience as determined by Human Resources. REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:Valid Driver's LicenseCPR and First Aide certification within six (6) months of the date of employment. Suicide prevention education within one (1) year of the date of employment. Required Knowledge and Skills. Knowledge of:Program policies and procedures related to the provision of social services. Operations, services and activities of the assigned program within the Justice and District Court Systems. Crisis intervention and peer counseling techniques. Professional and ethical guidelines related to case management. Record keeping principles and practices. Local community, state, federal, and private resources available to clients with identified needs. Techniques for dealing with a variety of individuals, cultural competency, and socioeconomic levels. Strong business English writing, reading, and speaking. Standard office procedures, operation of equipment, computer applications related to the work. Time management and client coordination skills to effectively provide social service resources and assistance. Legal terminology. Intervention and counseling techniques. Applicable laws, codes and regulations. Skill in:Using initiative and judgment within the established procedural guidelines. Managing stressful situations involving individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the phone. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Organizing own work, setting priorities, and meeting critical deadlines. Making appropriate referrals and performing basic case and investigative work. Interviewing and investigating to make appropriate eligibility determinations. Maintaining accurate records and files related to work performed. Communicating effectively in oral and written forms. Assessing and managing cases appropriately and utilizing the most appropriate resources to provide effective client services. Planning, monitoring and evaluating program goals and objectives and service delivery effectiveness in the programmatic area to which assigned. Identifying programmatic and operational problems, investigating and evaluating alternatives and implementing effective solutions. Interpreting, applying and explaining Court policies, procedures and relevant laws and regulations. Preparing clear and concise reports, correspondence and other written materials. SUPERVISION RECEIVED AND EXERCISED:Under General Supervision - Incumbents at this level are given assignments and objectives that are governed by specifically outlined work methods and a sequence of steps, which are explained in general terms. The responsibility for achieving the work objectives, however, rests with a superior. Immediate supervision is not consistent, but checks are integrated into work processes and/or reviews are frequent enough to ensure compliance with instructions. PHYSICAL DEMANDS & WORKING ENVIRONMENT:The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in a detention facility and typical office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone; ability to operate a motor vehicle and safely travel to a variety of offsite locations.