The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary. Essential Duties & Responsibilities\ Work with IT Operations staff and users to keep systems up-to-date and operating efficiently. Assist with requests from a broad range of users for technical support at a designated location. Effectively communicates with IT Department staff and users in oral and written formats. Prioritize and appropriately escalates issues to assure timely problem resolution. Carries out fact-finding and analysis of problems; determines most effective problem resolution procedures. Suggests, tests, and evaluates solutions. Utilize city's asset management system to manage the desktop OS environment, assets, including but not limited to remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory. Analyze and resolve computer hardware, software and network issues, repairs user workstations, modifies configurations. Assist other technical staff members in support of major or complex projects. Writes documentation for related projects. Will learn about city technology standards and policies. Monitor and ensure the proper and effective use of the City's technology investments and user adherence to City usage policies and procedures. Notify management of security and appropriate usage violations. Other Duties & Responsibilities Performs other duties as assigned and required. PREPARATION AND TRAINING Education Intern I - High school diploma or GED plus one year of undergraduate studies toward completion of a bachelor's degree in a related field. Intern II - Bachelor's degree plus one year of experience in specific department or progress toward completion of a master's degree in a related field Intern III - High school diploma or GED plus at least one year of undergraduate studies toward completion of a bachelor's degree in a STEM (Science, Technology, Engineering, Mathematics) field. Intern IV - Post graduate degree (beyond Master's degree), example: PhD, JD, etc. Certifications and/or Licensures None Required Driver's License Valid Colorado driver's license and a clear or acceptable MVR KNOWLEDGE, SKILLS, AND ABILITIES Knowledge Knowledge of the policies, procedures and goals of the City of Englewood and the department Knowledge and experience in the use of office equipment Knowledge of the principles and practices of conducting research Skills and Abilities Skills in the use of Microsoft Office, Word, and Excel Programs Skill in the use of standard office software Ability to understand and interpret various forms of information Ability to draft documents Ability to read, interpret and clearly explain policies to a variety of constituents Ability to exercise independent judgment and discretion Ability to establish and maintain effective working relationships with employees, elected officials, boards and commissions, other jurisdictions and members of the general public. Ability to listen well and communicate effectively orally and in writing with various audiences.