Manages the daily operations of the location to ensure smooth and efficient workflow in a high-volume environment Delivers immersive, experiential retail moments that support our company mission Acts as a brand ambassador Partners with corporate teams to execute campaigns, activations, product releases, and unique flagship experiences Ensures all Build-A-Bear Workshop operational policies and procedures are followed consistently by team. Identifies and communicates any possible violations to the General Manager, District Manager and/or Territory Manager immediately, to assist with performance feedback and/or escalation to HR Maintains a clean, safe, and organized store environment Manages store maintenance issues and coordinates with vendors when needed Takes primary responsibility for staffing decisions, including preparing work schedules, assigning employees to shifts and work areas, directing daily work activities, adjusting staffing levels based upon operational needs, interviewing applicants, participating in hiring decisions, training employees, and providing ongoing supervision of store operations Exercises common sense and independent judgment in directing employees, resolving operational and personnel issues, enforcing company policies and procedures, responding to and leading the team to maintain operational efficiencies and adherence to store policies and procedures Collaborates with store leadership team to achieve sales goals and operational targets Monitors and optimizes labor costs and store expenses Drives store performance through detailed analysis of metrics and implement process improvements Supervises and directs AW - Ms, S - Ls and Bear Builders in performing assignments necessary to achieve greater efficiencies and process improvements Adjusts staffing and operational strategies for peak tourism cycles, local events, and convention and group sales business Leads AW - Ms, S - Ls and Bear Builders by example in providing exceptional guest service Ensures employee compliance with operational, safety, cash-handling, inventory control, and guest-services standards Required Qualifications: Minimum of high school diploma or GED equivalent 3 years in a leadership role in a logistics, inventory, experiential retail, or hospitality environment Expert in organizational skills with a strong attention to detail Experience with retail reporting, P&L statements, and labor management Skilled knowledge of POS systems, Microsoft Suite, and inventory systems with the ability to improve processes Preferred Qualifications: Bachelor's degree Experience managing a high-volume, tourist driven retail location Behavioral Traits for Success: An analytical, inquiring, and critical mind that solves complex problems A knack for anticipating potential issues Strong commitment to tasks being completed correctly and on time Ability to thrive in a fast-paced and results-oriented environment Comfortable exercising independent judgment and making operational and personnel decisions in a fast-paced retail environment Communicates in a factual and sincere style Willingness to enforce policies or adjust processes, and procedures to meet operational demands Enjoys working at a faster-than-average pace Strives for continuous improvement