And Essential Functions:Support Staff Services- Digitize analog films as necessary for radiologist interpretation.- Fax results as needed- Mail out necessary reports if needed- Burn C - Ds and films to distribute following the proper ID protocol- Monitor phones and assist physicians from film library and from Radiologist Reading Room.- Calls appropriate staff when oral contrast distribution is needed. Monitor and answer department phones- Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique.- Successfully transfer calls- Distribute calls where needed (Radiologist, modalities, etc )- Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner- Clear all phone messages left on a daily basis. Clerical Tasks- Knowledge of the Addendum process- Check mail daily in both locations and process to the appropriate modalities- Knowledge of checking our images upon patients or physicians request to follow the DPP policy.- Verifies patient orders in Epic and calls physicians to retrieve them as needed- Notifies appropriate modality when verbal orders are needed- Copy and fax, sort mail, hand out reports and memos- Help other office workers, physicians and technologist.- Knows how to digitize film.- Checks for patient orders prior to arrival. Call physician offices for orders.- Release reports to patients upon request. Ability to work in a PACS/ RIS environment- Knowledge to navigate in PACS, Epic and other computer programs pertinent to job.- Knowledge to order and cancel exams as needed.- Knowledge of printing and faxing reports to referring physicians and document data in PACS- Ability to Import/ Export images to PACS- Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedure Patient Satisfaction- Utilize proper AIDET techniques- Meets Service Recovery and Customer Service Guidelines as needed.- Performs patient advocate role for families and patients while in the Womens Imaging Department.- Identify patients by utilizing 2 patient identifiers. Required Minimum Education: - High School Graduate Required. Required Minimum License(s) and Certification(s): - All certifications are required upon hire unless otherwise stated. Additional License(s) and Certification(s): n/a. Required Minimum Experience: - Minimum 1 year hospital/medical experience Preferred. Required Minimum Skills: - Demonstrate excellent communication skills and handwriting. - Must be able to communicate and understand verbal and written English language and display a positive attitude while working independently.