Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today! Key Position Details:.75 FTE (60 hours per two-week pay period)Shifts are 6 and 12 hours and include every other weekend. The schedule will be repeated every two weeks. What to expect at Urgent Care:This position is a mix of days, evenings, weekends, and holidays. Position will primarily support the Apple Valley site but at times will be expected to float to other Urgent Care locations if needed. Urgent Care Hours: Monday-Friday 8 am-8 pm. Saturday and Sunday 8 am-8 pm. Holidays Hours vary. Schedule Expectations:Week 1:, Sunday 745 a-815 p, Monday 745 a-815 p. Week 2: Monday 745 a-815 p, Tuesday 745 a-215 p, Thursday 745 a-815 p, Friday 745 a-215 p Job Description:Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Principle Responsibilities. Greets, welcomes, and performs the registration process with patients in person or by phone. Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation. Assists patients with telephone encounters. Identifies key words to initiate appropriate responses and de-escalation techniques as needed. Directs patients to appointment or procedure. Collects co-pays and/or remaining balances. Obtains signatures from patients as needed. Responds to questions regarding financial assistance programs. Performs the End of Day reconciliation process. May participate in the prescription refill order process as appropriate and in scope for position. Manages and organizes the patient care lobby (or lobbies) and provides other department support. Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day. Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed. May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties. Performs weekly downtime check. Active participation in staff meetings. Other duties as assigned. Required Qualifications. Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 1 year of basic computer skills. Preferred Qualifications Associate's or Vocational degree 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel)0 to 2 years of customer service, clerical, or other business office environment experience 0 to 2 years of medical terminology knowledge.