You will play a key role in supporting both residents and staff by managing incoming calls and ensuring resident and visitor needs are addressed promptly, professionally, and with exceptional customer service. In this role, you will help support person-centered, individualized care by facilitating the accurate and timely exchange of information between departments. You will oversee the completeness, maintenance, confidentiality, and security of medical records while ensuring compliance with company policies as well as State and Federal regulations. Additionally, you will review documentation for accuracy, completeness, and timeliness from nursing staff and the interdisciplinary team (IDT). You may also assist with implementing corrective actions, supporting compliance initiatives, and educating clinical staff on documentation standards and best practices. Wages: $20.00 - $26.00 / hr DOE Schedule: Monday - Friday, 8:00 am - 5:00 pm About You: Associates degree or comparable training/experience in medical records, healthcare, or a related field preferred. Strong knowledge of medical records laws and regulations, as well as long-term care facility operations. Proficiency in English reading and writing with a working knowledge of medical terminology. Strong computer skills, particularly with electronic medical records systems (specifically PointClick. Care and/or Matrix. Care). Knowledge of diagnostic coding and healthcare documentation standards. Excellent organizational skills with strong attention to detail and accuracy. Ability to communicate professionally and work collaboratively with residents, families, and interdisciplinary teams. What The Neighborhood in Rio Rancho Offers You as a Full-Time Employee:Medical Insurance: Choose from multiple plans for you and your dependents, effective the 1st of the month after hire, with premiums subsidized at 85-90 % for employees. Health Savings Account (HSA): We contribute $20.00 per pay period (24) to help cover your medical expenses. Funds roll over and are yours to keep! Dental & Vision Insurance options with dental premiums subsidized at 90 % for employees. Life and AD&D Insurance: Company-provided coverage to help protect you and your loved ones. Paid Time Off (PTO): Use it as you earn it—take time off when you want. Earn up to 4 weeks of paid time off during your first year! 401(k) with 4% Employer Match: Boost your retirement savings with every paycheck! Pay. Activ: Flexible access to earned wages. Pet Insurance: Keep your furry family members healthy with voluntary coverage. Employee Appreciation: We value and recognize your contributions through events, and other rewards that celebrate your hard work. Resident Appreciation Bonus: An annual “thank you” from our residents recognizing your service and dedication. Come join our passionate team at The Neighborhood at Rio Rancho; where we care for our staff, so you can care for our residents! #LI-MS 1 #LI-ONSITE