… Assist prospects and customers with basic demonstrations, system configurations, and answers to technical questions Respond to telephone and electronic communications from customers, resellers, Inside Account Executives, and Management team regarding product applications, pricing, and ongoing projects Assist with solution designs and will be brought into opportunities and mentored as part of an opportunity team. Will have the ability to take point on simple designs where appropriate Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations Apply critical thinking techniques to work through difficult customer situations Work closely and establish strong relationships with Engineering, Support, Professional Service and Product Management in helping to define product requirements, deployment, troubleshooting and usability Assist on TCO/ ROI modeling dependent on tenure and capability Be involved in Account Planning, primarily as an observer Teach traditional SE’s how to leverage social media WHAT YOU’LL NEED TO BRING TO THIS ROLE... BS in CS, EE or other technical degree and/or equivalent experience 2 years of experience (technology industry preferred) Strong phone presence and experience in a high-volume customer interaction environment Conscientious attitude and dependability, strengths in teamwork and communication Confident, articulate and professional speaking abilities, and a strong ability to listen Ability to collect data, identify problems, establish facts and draw valid conclusions Preparation and delivery of technical product and architecture presentations Knowledge of current and emerging storage architectures (FC, i. SCSI, NAS, OSD, SAN) preferred Passion for technology and aptitude to learn new technologies Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations Demonstrated listening, written communication and product presentation skills Ability to handle multiple tasks and projects, in real-time scenarios Domestic, overnight travel 5-10% of the time Salesforce.com experience preferred Willingness to relocate upon promotion #LI-ONSITEWHAT YOU CAN EXPECT FROM US: Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology, Fortune's Best Workplaces in the Bay Area, and certified as a Great Place to Work®! Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Ever