Include, but are not limited to:Create new database entries from incident and claim reports received daily which includes but not limited to property damage, customer property damage, personal injury, environmental and criminal activity. Continuously manage and update existing incidents and claims in database. Receive and process non-employee related reports of incidents and claims. Interact with external customers (claimants, insurance companies, vendors, auto body shops, car rental companies, law enforcement, etc.) Interact with internal staff (stores, maintenance, accounting, department heads, etc.)Thoroughly investigate all claims. Utilize video surveillance software. Assess claims and apply preventive measures to minimize risk. Apprise management of escalated risk. Interview and record witness statements. Draft and prepare correspondence and reports. Approve and deny claims. Return phone calls and email. Preserve video of customer-related personal injury, carwash, property damage, and criminal activity. Monitor and approve work orders related to third-party damages. Collect reimbursement for third-party damages. Receive and process employee reward requests. Purge matter that's reached statute of limitations. Create and maintain forms. Offer feedback for placement and upkeep of camera system. Communicate and update stores regarding claims procedures. Act as Administrator of Mitratech/ Law. Trac. It is an essential function of this job for the employee to work in office/in the employee’s assigned work site. No remote work is available. Perform other duties as required and/or assigned. Employee must be able to perform essential functions of the job with or without reasonable accommodation. The position requirements include, but are not limited to:Licensed by Texas Department of Insurance as Adjuster-All Lines or will be required to obtain the license within six months of employment Minimum of 3 years of relevant claims experience. Proficient in Microsoft Office Product Suite. Joining our team puts you on a path where opportunity for advancement is available.