The Renewal Specialist is responsible for negotiating and finalizing lease renewals with current residents in the assigned market. This role focuses on delivering exceptional customer service throughout the renewal process while ensuring the achievement of renewal metrics and goals set by market leadership. This position includes but is not limited to the following activities:Initiate communication with current residents to discuss and present lease renewal options. Negotiate lease renewals in accordance with asset management guidelines to meet renewal targets. Deliver outstanding customer service by addressing resident inquiries and concerns throughout the renewal process. Accurately prepare and process lease documents in a timely manner. Foster a collaborative and professional working environment with colleagues, supervisors, and external parties. Provide administrative support, including clerical tasks, data entry, and document processing. Assist with special projects as required. Support department staff within the assigned region as needed. Your Experience Includes. High school Diploma or GED - An active Real Estate license is required for this role. Broad residential leasing knowledge. Proven experience in customer service or administrative functions. Experience in the property management or maintenance industry is helpful. Excellent organizational skills with a high level of attention to detail. Strong verbal and written communications skills. Effective customer service and conflict resolution skills. Technological proficiency including in MS Word, Excel, Outlook and Adobe. Why Us We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:Competitive pay and an annual bonus program for all associates. Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays 401 k with matching company contributions. Awesome