And responsibilities:Deliver the Four Hundred Third Condominium services to residents and guests per the Amenities/ Services Offering Summary. Delivery shall be by telephone, electronically or face to face. Provide these services in a professional, respectful, timely & positive manner. Assure compliance with Four Hundred Third Condominium Policies and Procedures. The Resident Services Coordinator staff shall strive to achieve the following standards 100% of the time. Present a professionally dressed appearance in accordance with Four Hundred Third Condominium guidelines. Present a clean and well-groomed appearance. Present a positive and non-defensive attitude with all residents, guests, vendors and staff. Assure proper security for the residents, their guests and the facility. Monitor the property via security cameras as well as first hand observation. Assure that guests and vendors login and escort procedures are adhered to. Resolve resident and guest problems, issues, inquires and concerns. Obtain all relevant information in order to fully understand the situation. Seek appropriate assistance as necessary. Resolve the situation to the satisfaction of the resident. Follow up with the resident, where appropriate, regarding closure or next steps. Report/log all maintenance requests, including those from residents, staff, and observations. Update and maintain Four Hundred Third Condominium operations and resident information and communication system. Assure accurate resident, guest and vendor information. Assure accurate scheduling (enter the date, are, event and special requests)Handle all emergencies according to the property’s Emergency Response Plan (ERP), Standard Operating Procedures and by calling 911 when appropriate. Ability to gain & retain trust of internal & external customers. Hands on, no job is beneath me approach Resident Services Coordinator staff shall be well versed with. The Amenities/ Services Offerings at Four Hundred Third Condominium. The Four Hundred Third Condominium Policies and Procedures. The Engineering Program. The Community Events in the Denver Metro area in general Minimum Requirements Knowledge/ Skills and Experience. Education and/or Experience. Experience in customer service/administrative field i.e. hotel, property management, F&B, retail, receptionist. High School Diploma or equivalent. Language Skills. Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence emails. Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively listen and comprehend homeowner, guest or vendor requests and concerns. Ability to speak effectively before groups of customers or employees of organization in English. Knowledge of Spanish a plus. Equipment Utilized. Computer, desk phone, key bank machine, copier/printer, tablet. Computer Operations. Microsoft Office (Word, Excel, Outlook) Building Link Key bank and fob system. Internet Explorer Mathematical and Reasoning Skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.