The Personal Travel Concierge is the first point of contact with the Ritz-Carlton Yacht Collection and introduces the unique opportunity of our yacht vacations to potential direct guests in the USA, Canada, and Latin America. In this elite-level sales role, you will manage a database of guests who have expressed interest in sailing with The Ritz-Carlton Yacht Collection. You'll build strong guest relationships, provide white-glove service, VIP access, and real-time support. Our Personal Travel Concierge is a sales position with total earning potential of $80,000 - $150,000 annually (Base Commission) In this role you will:Curate exceptional journeys by recommending yacht itineraries, onboard experiences, and shore excursions. Make 75-100 daily outbound calls following up with guests that have expressed interest on our website or have requested more information on our product (No cold calling). Handle inbound sales calls from guests and answer questions about destinations, amenities, and pricing. Maintain detailed CRM records and ensure timely follow-up on every lead. Embrace feedback, stay coachable, and pursue sales goals with determination and a proactive mindset. Live The Ritz-Carlton service values every day, ensuring each interaction reflects our commitment to legendary hospitality. Offer ancillary services like: Travel Protection, Air & Hotel, and Excursions To be successful, you will need:5 years’ experience as a sales professional in a high-end travel or sales environment. A proven track record of consistently surpassing sales targets and revenue goals. Experience working in a call center environment, taking both inbound and outbound interactions. Clear, persuasive communication with strong relationship-building skills. Comfortable with technology, using CRM systems such as Salesforce, Microsoft Office, and virtual collaboration tools like Teams. Flexible in schedule—you’re available for evenings, weekends, and holidays to serve guests in various time zones. Equipped with a dedicated home office: wired high-speed internet (minimum 25 Mbps) and a quiet workspace Additional Skills:Must commit to delivering a high level of customer service. Possess excellent written & verbal communication skills. Bilingual - fluent Spanish or Portuguese is a plus. Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process. Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions to sell & service each reservation effectively. Maximizes opportunities to increase sales revenue by offering additional amenities and ancillary products. Ability to follow our exclusive Ritz-Carlton Yacht Collection Sales Process. Ability to learn and utilize the reservations system Expected Hours of Work. Full-time (40-hour work week), hybrid office environment. Hours are shift-based and may include evenings and weekends, when guests are most available. Must be flexible to work weekends and public holidays.