Serve as the frontline client contact for all platform-related matters Establish working relationships with institutional clients and market-making partners Partner closely with the sales team to support trader coverage and platform engagement Responding in a timely manner to client inquiries and resolving trading issues Triage and escalation of technical issues to appropriate teams Monitoring trades, establishing proper dispensation of orders Support user onboarding, entitlements, and system setup- data entry involved Qualifications Ability to multitask in a fast-moving, high-pressure environment Strong analytical and problem-solving skills Excellent communication and interpersonal skills Attention to detail Understanding of Tradeweb’s markets; crypto market familiarity a plus Excellent work ethic with high level of initiative Strong verbal/written communication skills Extremely comfortable with technology – proficient with full MS Office suite Additional Information Tradeweb is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer: Health Insurance: Highly competitive medical, dental, and vision programs Hybrid Environment: Our employees have the flexibility of working in the office and from home. Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members. Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses. Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute. The current pay range for this role if performed in the city of New York is currently $80,000 to $100,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, geographic location, and internal guidelines. Other Benefit Programs Pre-Tax Commuter Benefits Program ARAG Legal Services Employee Assistance Program Tuition Reimbursement Financial Wellness Tools Travel Assistance Benefits Pet Insurance Corporate Gym Subsidies Wellness Perks Paid Time Off and Parental Leave