Manage and build client relationships with large and or complex customers to encourage new and repeat business opportunities Develop and facilitate the proposal process for assigned clients including budget and pricing development, proposal writing, contract negotiations and other client services Manage Pitney Bowes Presort Services’ relationship with assigned clients by actively preventing issues Notify client's senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention Provide in-depth analysis and presentations to senior level management Actively engage representatives of named accounts frequently in person and independently develop client relationships to ensure and maintain client retention Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met Work with USPS and functional department management and advise and provide recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mail piece design, etc.) Develop a deep understanding of assigned clients' products and long-term business strategies and identify additional revenue and business opportunities Make recommendations and present proposals to decision makers to increase revenue and profitability Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtain signed contracts for existing contracts up for renewal Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements Prioritize plans and communicate regulatory changes for assigned clients and work with them to execute. Develop an effective contract strategy that is measured by the preservation and protection of assigned clients Determine required contract changes as a result of regulatory changes and negotiate updated contract terms with assigned clients Represent Pitney Bowes Presort Services at industry events and tradeshows Obtain within the first year of employment and maintain MDP (Mail Design Professional) Certification. This is an on-site role in Maryland Heights, MO, with responsibility over MO clients and a similar sized out-of-state client book. Other duties as assigned Your Background: As an Executive Client Relationship Manager, you have: A minimum 3-5 years successful senior level sales and/or account management/development experience Ability to be available 24/7 to address customer issues as needed. Ability to develop and grow long-term client relationships Strong communication and negotiation skills including the ability to adapt style as needed Computer skills using Microsoft Office Ability to make sound decisions with the information at hand Ability to organize, prioritize and handle multiple work assignments with frequent interruptions Detail oriented a must Excellent verbal, written and interpersonal communication skills Effective listening skills Our Team: