Provides operational support to General Manager through team development and analysis of key business metrics that drive profit. Exhibit flexibility with your schedule. This leader must be willing to change schedule if coverage is needed. Monitor staff to ensure each employee is providing “ 1 service”. Seek out opportunities to assist staff with areas of difficulty or concern. Greet members & facilitate club tours at the highest level, to drive business and lead by example. Be responsible for a timely, professional and solution-oriented response to member service submissions. Ensure proper opening and closing of the club. Be accountable for your team’s knowledge of critical information (e.g. - marketing promotions, corporate initiatives or new policy) Support manager with scheduling to meet hours determined by payroll grid. Clean gym and equipment daily. Teach your team how to properly check the facility and clean their assigned area to ensure highest level inspection. Take pride in the appearance of your gym. Work with staff to have them also believe that this is a representation of your team. That is how we achieve optimal results. Foster a culture of adaptability by encouraging open communication, collaboration, and experimentation with new ideas. Be a champion of change. We are always introducing new systems and processes. Lead change-management efforts and guide teams through transitions with clarity and confidenceSupport the General Manager with hiring, onboarding, scheduling, payroll preparation, inventory management, and KPI-driven initiatives, including tracking performance metrics and assisting with scorecard updates.