This employment opportunity is only open to current City of Oxnard employees in the Fire Department. - - The City of Oxnard’s Fire Department is seeking an Administrative Services Technician, Senior with strong technical and customer service skills to be part of the team. The ideal candidate will have excellent communication skills and be able to understand, read, and properly interpret applicable laws, policies, rules, and regulations related to the assignment. WHAT YOU’LL DO:Open and close the Fire Administration front office according to scheduled business hours. Provide front desk administrative office support and customer service for community guests and City of Oxnard personnel. Monitor Department email and answer, refer. transfer incoming phone calls on the Department’s main phone line. Provide administrative support to chief officers, command staff, divisional managers/supervisors and other Fire Department team members. Provide overall program support including providing information to program staff, assisting and/or overseeing special projects and create and maintain physical and electronic documents, files, manuals, and databases. Perform financial transaction processing, including but not limited to receiving and processing fees, fines, or other money, and processing invoices and payments. Conduct surveys, perform research, and compile data to prepare reports, manuals, and publications. Create, sort, and maintain digital and paper files; create and maintain records management systems. Coordinate Ride Along, Station Tour, and Presentation requests. Monitor, process, and distribute inbound/outbound internal and external mail. Carry out the duties of and provide back-up support for other Fire Department administrative team members. Process applications and/or permits related to assignment. Coordinate events and associated logistics. Pick up orders and supplies from local vendors. Submit IT and Facilities tickets. Monitor department’s office supply ordering and maintain/organize office supplies in the Administration office. Monitor department website and intranet for accuracy and needed updates. Other duties as assigned. DISTINGUISHING CHARACTERISTICS:This classification is distinguished from the Administrative Services Technician in that it performs more advanced processing of transactions and performs basic research, verification and reconciliation of accounts, data and/or other information related to assignment area. SUPERVISION EXERCISED / SUPERVISION RECEIVED:Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines. WORK SCHEDULE: The normal work week is 9/80: Monday through Thursday, 8:00 am to 6:00 pm, and alternating Fridays, 8:00 am-5:00 pm. Depending on the work assignment staff may be assigned to a shift that is outside the standard work hours. In addition, this position may be required to be available to work additional hours in response to peaks in workloads and changes in department needs. Essential Functions (This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.)Provides internal and external customer service and support; responds to inquiries, complaints and requests for information; performs basic research and gathers required information; and/or refers customers to appropriate resource for more complex requests. Processes transactions which may include: purchase order/invoice processing; resource requests; processing timesheets; fees/payment processing; account reconciliations; and applications processing. Enters, reviews, updates, verifies, tracks and/or maintains system data, files, documentation and records related to assignment area; runs and produces routine reports; performs calculations and verifies data. Prepares, issues and/or distributes correspondence, notices, permits, licenses, forms, documents, reports and/or other records. Monitors required supplies and equipment maintenance needs; initiates purchase or service requests. Performs other duties of a similar nature and level as assigned. POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:Positions assigned to customer service may be responsible for:Performing front-line customer service, and public assistance;Responding to questions and providing standard information to internal and external customers;Evaluating and routing requests;Processing revenue transactions according to standard policies and procedures;Responding to phone calls and emails;Researching customer questions or account inquiries;Assisting with audits and cash balancing;Setting up or canceling accounts;Data entry and producing standard reports;Operating standard office equipment such as a printers/copiers, scanners, computers, phones, fax machines, etc;Setting up and coordinating meeting logistics. Positions assigned to fiscal support may be responsible for:Reconciling payroll, accounts payable and accounts receivable transactions;Entering invoices and verifying information;Updating and reconciling payment batches;Preparing check runs;Processing returned checks;Verifying and reconciling bank statements and accounts;Perform data entry;Responding to vendor questions;Performing collections or referring accounts to recovery services;Processing payroll;Running standard financial reports. Minimum Qualifications The following are the minimum qualifications necessary for entry into the classification: EDUCATION:High School Diploma or GED EXPERIENCE:Two (2) years of related experience. LICENSING/ CERTIFICATIONS:Valid California Class C Driver’s License with a satisfactory driving record may be required. OTHER REQUIREMENTS:Must be able to effectively communicate in English, both orally and in writing. Must be a current City of Oxnard Fire Department employee General Information