Utilizes practice management software to perform specific duties Serves as a primary resource for all incoming calls Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller Returns phone calls within acceptable time frames Maintains a pleasant, cooperative demeanor while performing all duties Updates account information in the practice management system as necessary Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member Notifies Team Lead or Manager of issues interfering with department operations May be asked to maintain logs for statistical follow-up of phone activity. Will act as a backup to the Referral Coordinator role Other Follows all applicable department and practice policies and procedures Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice Maintains detailed knowledge of practice management and other computer software as it relates to job function Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned Attends all regular meetings From the mountains to the coast,EmergeOrthois North Carolinas premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 67 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 2nd in the country,EmergeOrthosmedical team includes upwards of 190 highly trained orthopedic specialists andnearly asmany advanced practice providers. Our subspecialty orthopedic teams offer advancedexpertisein conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of. EmergeOrtho. Please visit foradditionalinformation or to apply directly. EmergeOrtho, P. A. complies with applicable civil rights laws and does not discriminatebased onrace, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law. We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. Benefits: 401(k) Retirement plan. Health Insurance. Dental Insurance. Vision Insurance. Flexible spending account. Health savings account. Paid time off. Holiday Pay. Employee Assistance Program. Life Insurance. Short Term Disability. Long Term Disability. Pet InsuranceMilestone Bonus Program. For more information: Note: Available benefits based on hours worked per week.