Under general direction performs healthcare information support activities, which may include: forms control, records processing, chart completion, and release of information. DISTINGUISHING CHARACTERISTICS: Level I: The Health Information Services Specialist I is the first level of the Health Information Services Specialist classification series. Assignments may be made in forms control, records processing, chart completion, or release of information. This classification is distinguished from Health Information Services Specialist II in that the latter performs more responsible, complex assignments. Promotion to Health Information Services Specialist II is based upon recommendation of the department head and approval of the VP of Human Resources or his/her designee. Level II: The Health Information Services Specialist II is the journey level of the Health Information Services Specialist classification series. Incumbents perform responsible, complex assignments in all phases of Health Information Services. Assignments may be made in forms control, records processing, chart completion, or release of information. Essential Functions: Responds to requests from patients, families, and staff for information and inquiries related to patients, policies, and/or other related information; researches records discrepancies; resolves patient requests. Reviews and analyzes medical information for documentation accuracy and completion. Collects and processes health information, entering it into proper patient charts and information systems. Prepares, organizes, files, reconciles, and records a variety of healthcare data and information; processes patient records. Creates, organizes, verifies, and processes a variety of healthcare charts, files, and other documents by: retrieving records, maintaining chart tracking accuracy, obtaining discharge records, updating and preparing patient folders, and ordering and filing charts. Compiles and maintains fiscal information, updates patients account records, and prepares related reports. Prepares meeting agendas; attends meetings and takes minutes; distributes meeting minutes to appropriate individuals. Creates, updates, and maintains forms database. Prepares, scans and commits documents to online archive; verifies the accuracy of scanned documents with source documents; and ensures documents are properly indexed for accurate retrieval. Reviews scanned information to ensure accuracy, assignment, tracking and release of chart deficiencies. Participates in compliance audits. Identifies process inefficiencies and recommends policy, process, and systems improvements; educates and assists clinical staff with awareness and resolution of issues preventing chart completion. Responds to requests for the release of medical information and ensures compliance with HIPAA regulations; prepares birth certificates. Represents functional area at HIPAA compliance meetings and reports information back to department. Performs other job related duties as required. Employment Standards: Level I: High School Diploma, G.E.D., or equivalent and one (1) year of experience in medical records, or an equivalent combination of education and experience sufficient to obtain the knowledge and skill to successfully perform the essential duties of the job. Level II: High School Diploma, G.E.D., or equivalent and two (2) years of experience in medical records, or an equivalent combination of education and experience sufficient to obtain the knowledge and skill to successfully perform the essential duties of the job. A class in medical terminology is preferred. Registered Health Information Technician (RHIT) or Register Health Information Administrator (RHIA) certification is desirable. Additional Requirements: Some assignments may require certification of typing/keyboard speed of 40 net words per minute. Knowledge of: English grammar usage and spelling, customer service principles; basic filing and record keeping principles, medical terminology, HIPAA privacy practices and compliance practices, medical record file room operations. Ability to: Operate a variety of office machines; communicate effectively both orally and in writing sufficient to perform the essential functions; use computers and various software to accomplish work; problem solve; proofread.