The Colorado Department of Revenue (CDOR) Taxation Division is seeking a detail-oriented and customer-focused professional for the role of Tax Examiner I within the Income Tax Section. The work unit exists to process income and severance tax returns, as well as property tax credit (PTC) applications, by applying business rules to review returns and applications. As an Individual Contributor, you will be responsible for analyzing tax returns and supporting documentation for accounts that the system has identified as needing further review. You will utilize statutes, regulations, policies, and procedures to correct errors, adjust returns, and compare taxpayer data with third-party data. Management and the public will rely on you to resolve disputes resulting from tax delinquencies or reduced refunds, which may include the waiver or adjustment of tax, penalties, and interest. What You'll Do:Analyze tax returns, adjustments, assessments, and PTC applications for validity by applying Colorado statutes, Department of Revenue regulations, guidance publications, and unit procedures. Promote voluntary compliance by answering difficult and ambiguous tax inquiries, translating complex tax laws and industry terms into information easily understood by the average taxpayer. De-escalate tensions with difficult or frustrated customers by determining the root cause of their concern, maintaining professional composure, and offering viable alternatives and education. Review accounts and update the system of record to post payments, clear balances, address protests, initiate refunds, and waive or adjust penalties and interest. Evaluate taxpayer-submitted documentation to identify necessary information, filtering out missing or unnecessary data to efficiently resolve specific taxpayer issues and claims. Draft, determine the appropriate template for, and issue specialized correspondence to effectively communicate results, adjustments, or delinquencies to taxpayers. Complete research for identified account issues, make required corrections, and ensure taxpayer account statuses and metrics are accurate and up to date.