This is a highly independent position that oversees the Information Technology (IT) Department, under the supervision of the Financial Administrator of the Florida Department of Health - Hillsborough County. The incumbent in this position oversees staff of seven in support of the local area network (LAN) and wide area network (WAN), which includes voice, data, and video support, desktop computer support, and intranet/internet access and support. The incumbent in this position serves as the Information Security officer at FDOH-Hillsborough. This position serves as the named System Administrator and the Disaster Recovery Coordinator for FDOH Hillsborough County. Ensure all IT systems are maintained, operational and available for use during advertised hours of operation. Perform an annual review of all systems and verifies they comply with local, Department of Health, State Technology Office operating directives, policies, procedures, and standards. Maintain and make available the work order priority listing to accurately and quickly address customer service requests and work completed. Perform an annual review of priorities to keep it current and accurate. Ensure and verify that all requests for customer assistance to the Help Desk are documented timely and accurately. Maintain a complete inventory of all Information Technology equipment and update as required. Conduct annual departmental reviews of IT equipment, in coordination with senior leaders/program managers, to determine functionality, operability and compliance with all applicable local and state directives and make appropriate recommendations as needed. Analyze, evaluate and coordinate the acquisition of IT hardware and software and ensure compliance and interoperability with local and state-maintained systems. Prepare and manage the IT budget and contribute to the development and maintenance of the Project budget. This position is responsible for the completion and submission of the following reports and activities to DOH/ IT: Annual Data Center Intergern System service and inspection, Annual System Administrators Mandatory Training, Secure Area Access Control List updates, Administrative Services Supervisors monthly meeting, Continuity of Operations/ Information Technology Plan review and update, System Administrators/ Information Technology Council bimonthly conference calls, Division Operational Business Plan submission, Program Management Team member, Information Technology Systems Workgroup (ITSW) conference calls, annual Information Security Risk assessment, annual Disaster Preparedness exercise and after-action report, data center reports / requests for information and review and submission of all voice/data circuit actions. Actively respond to disasters and assist in recovery to ensure essential services are sustained. Required Knowledge, Skills, and Abilities: Knowledge of computer operations systems and procedures. Knowledge of the budgetary process and fiscal control procedures. Knowledge of project control and cost estimating techniques. Knowledge of the concepts and theories of data processing. Ability to evaluate and resolve complex technical problems. Ability to effectively communicate with various levels of the organization. Ability to develop and maintain effective working relationships. Ability to understand, interpret and apply laws, rules, regulations, policies and procedures. Ability to organize and coordinate work assignments. Qualifications: Minimum Qualifications: Current employee with the Florida Department of Health. 3 years of customer service experience. 3 years of supervisory experience. 3 years of network and computer support experience 3 years of project management experience. Valid Florida Drivers’ License. Preferred Qualifications: Bachelor’s Degree from an accredited college or university in a related field.Network cable installation & termination ability. Microsoft Windows Server and Desktop Operating Systems installation & maintenance. Voice over IP Telephone systems experience.Network troubleshooting skills. TCP/ IP management and subnet calculation ability. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: Innovation: We search for creative solutions and manage resources wisely. Collaboration: We use teamwork to achieve common goals & solve problems. Accountability: We perform with integrity & respect. Responsiveness: We achieve our mission by serving our customers & engaging our partners. Excellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: Downtown Tampa - Annex Building, 1105 E Kennedy Blvd., Tampa, FL33602 The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com) Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.