Manages calls for service from Branch and HQ associates and facilitates a rapid response from Security team members. Monitors, acknowledges and responds to fire and security alarms. Monitors video and responds to noted discrepancies. Monitors, acknowledges and responds to email communications and warning system notifications. Provides expertise in the GSOC equipment and software optimizing the team's use of systems. Prepares dashboards and reports for trending and analysis of data to keep the organization informed, improve performance and ensure efficient use of resources. Assists in development and implementation of security initiatives, processes and programs. Collects security related information for dissemination to leadership and security team members responding to routine, urgent and emergent calls for service. Operates the VOIP multi-campus radio system and facilitates communication to and between Security team members and other users. Manages calls for service, assigns work and dispatches Security Officers. Responsible for sending appropriate emergency pages, making key personnel notifications, making mass notification messages and alerting emergency services (911). Attends training; maintains job-specific certifications, actively participates in field or classroom training drills and exercises and meets or exceeds minimum training standards. Maintains security access control through audits, badging updates and available system reviews. Prepares access control badges for Financial Advisor Training and special events. Maintains current and accurate knowledge of emergency procedures. Accountable for submitting accurate documentation; uses correct forms, writes legibly, uses proper spelling and grammar and submits timely, accurate, understandable, and error-free information. Responsible for development and maintenance procedures and training materials. Responsible for managing confidential information in a discreet and professional manner, to include, but not limited to Human Resources driven requests and BOLO information. Activate/ Deactivate temporary and terminated badges as needed. Conducts audits as assigned. Add/remove clearance codes as directed by access approval contacts and update the Pro. Watch database. Run periodic reports as needed. Assist with special projects as needed. What you'll need:High School diploma or GED required. 5-years of relative experience with increasing levels of responsibility (GSOC, corporate security, police, military, fire service or emergency dispatch services) preferred. Knowledge or experience in a fast-paced security control or operations center environment. Must be able to type 30 WPM - Effective written and verbal communications with working knowledge of Microsoft Office applications. Must have significant knowledge acquired through previous experience, certification or specialized training in GSOC operations, physical security systems, and radio dispatch communications and emergency management. What could set you apart:College degree in related field preferred. Prefer Pro. Watch software, visitor management systems, video review and access control reporting experience. Prefer working knowledge of door hardware classifications and key management systems. Experience as a lead in a GSOC environment is preferred. Please note:This role requires the associate to work 100% onsite at the St. Louis Headquarters location, primarily north campus. Working hours are Sunday through Thursday 2 pm to 10 pm, including holidays that fall during assigned shift. This role includes the possibility of needed overtime, to include shift coverage on afternoons/nights and weekends.