Leadership & Team Development - Lead the sales floor and oversee daily store operations as Manager on Duty (MOD). - Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/ Store Manager. - Support onboarding, training, and development of new associates. Customer Experience & Brand Representation - Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. - Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. - Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. - Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. Sales & Business Performance - Support the achievement of store sales goals through effective customer engagement and team motivation. - Maximize selling opportunities by identifying customer needs and offering relevant solutions. - Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates. Operations & Compliance - Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards. - Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RA - Rs (Return Authorization Requests). - Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy. - Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.