The Help Desk Technician is required to have a level of technical expertise that will enable them to research, analyze, resolve, and respond to intermediate-to-complex PC software, network and hardware questions. Attention to detail, keen problem-solving skills and ability to work independently as well as part of a team are key. The ideal candidate should possess a positive and helpful attitude, willingness to go the extra mile and be a goal oriented and highly motivated individual. This position will be involved in all areas of computer support, such as desktop, hardware/software, printers and peripherals, networking, all access devices and VPN. The IT Customer Support Center will be staffed 24/ Schedule flexibility is necessary - including weekend, on-call and holiday variability. A company vehicle is available for transportation to remote sites. Operation of this vehicle is dependent on the ability to maintain a safe driving record. This position requires full understanding and active participation in fulfilling the Mission of Blessing Hospital. It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals and direction of the Performance Excellence at Blessing Hospital. JOB QUALIFICATIONS Education/ Training/ Experience: REQUIRED: HELP DESK SUPPORT I: Training or relevant experience required HELP DESK SUPPORT II: 2 years relevant experience required LEAD HELP DESK SUPPORT: 5 years relevant experience required PREFERRED: HELP DESK SUPPORT I: Degree or Technical Certification preferred HELP DESK SUPPORT II: Degree or Technical Certification preferred LEAD HELP DESK SUPPORT: Degree or Technical Certification preferred, License/ Certifications/ Special Requirements: Valid Drivers License; Must be minimum of 18 years of age per Blessing Health s corporate policy Preferred: Comp. TIA A certification; if not at hire within 6 months of hire PAY STATUS Non-exempt hourly EEO Statement: