User Support. Provide walk-up and desk-side support for common IT issues. Assist users with basic questions and requests. Support new hire and intern onboarding activities. Deliver friendly, professional customer service. Escalate issues when troubleshooting steps are exhausted. Hardware & Device Support. Assist with setup and basic troubleshooting of:Laptops, monitors, keyboards, mice, and peripherals Mobile phones and tablets. Perform simple break/fix actions: Device swaps Cable replacement Power and connectivity checks. Support basic printer issues (paper jams, toner replacement)Software & Application Support. Assist users with common applications, including:Google Workspace. Microsoft Office. Zoom and Slack. Help users with login issues, password resets, and MFA prompts. Follow runbooks to resolve common application issues. AV & Conference Room Support. Perform basic conference room checks:Powering on equipment. Verifying displays and connections. Report and escalate AV issues using documented procedures.Network & Connectivity (Basic)Assist users with basic connectivity issues:Wi-Fi connection. VPN login. Perform simple checks (cables, adapters, device settings)Escalate network issues to senior support teams. Access & Security Support. Assist with:Account access requests. Device enrollment and setup. Follow security procedures for device handling and returns. Asset & Inventory Support. Help manage IT inventory and storage areas. Assist with asset tagging and equipment tracking. Prepare equipment for new hires, reuse, or return. Support equipment vending machines if applicable. Process & Team Support. Follow documented procedures, runbooks, and checklists. Accurately log and update tickets in the ITSM system. Participate in training, onboarding, and refresher sessions. Ask questions and seek guidance when needed. KPIs & Expectations. Meet assigned ticket volume targets. Follow SLAs and escalation timelines. Maintain positive customer satisfaction scores. Respond promptly to walk-up and chat requests. Required Skills & Experience 0–1 year of IT support or customer service experience (training provided)Basic familiarity with:Windows or mac. OS - Common productivity tools. Strong communication and customer service skills. Willingness to learn and follow procedures. Reliable onsite presence and punctuality. Nice to Have (Not Required)IT coursework, certification, or technical training. Experience in retail, hospitality, or customer support roles. Interest in growing a career in IT support