The Visitor Engagement Representative facilitates admissions and coatroom services while supporting exhibitions, events, lobbies, and information desks to enhance overall visitor and member experience. Serves as an ambassador for the Art Institute of Chicago, creating a friendly, welcoming environment and consistently providing exceptional service to all guests. Responsibilities Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner. Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events, and programs. Assists with admission sales, checkroom, event and exhibition scanning, member bar admissions, lobby greeting, information desks, and other responsibilities, as needed. Provides additional support for special events and programs outside of normal museum operating hours as needed. Operates virtual queuing software, helping to safely manage visitor capacity in certain exhibits. Operates point-of-sale system within proper protocols, including accurate software usage and data capture and consistent messaging in communication with guests. Responsible and accountable for properly handling funds collected for membership and admission sales, charging appropriate prices, and following guidelines for free and discounted admission. Utilize manager/guest feedback and an opportunity to improve the customer service approach. Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues. Takes initiative to assist other Member/ Visitor Engagement colleagues as needed. Equipment used to perform the job: Galaxy point of sale system; Qudini Virtual line software; MS Office, including Word & Excel; Google Workspace, including Gmail, docs, sheets & drives; Scheduling and time management software. Performs other duties as assigned. Qualifications High school diploma or GED. A minimum of one year of customer experience is required. Experience in hospitality or tourist attractions preferred. Must desire to work with the public. Experience in cash handling and utilizing computerized point-of-sale-systems with a high level of accuracy. Must have a basic knowledge of customer service best practices and possess excellent communication skills. Ability to read, write and effectively communicate with customers, peers, and management. Willingness to work flexible schedules, including weekends, holidays, and before/after hours as needed. Ability to work in a high-volume environment and interface effectively with visitors in both conveying information and listening to questions/concerns. Ability to resolve conflicts and de-escalate situations. Be well organized and thorough with close attention to detail and follow-through Must develop a working knowledge of the art in the permanent collection, special exhibitions, and museum events - for both public and donor audiences. Physical Requirements On-site, frequent movement throughout the museum including kneeling, bending, and lifting up to thirty pounds. Representatives may also be required to stand up to 3 hours at a time.