This is semi-skilled and technical work responsible for municipal parking meters, operations, and enforcement. Positions allocated to this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from other classes by its emphasis on parking enforcement responsibilities and general maintenance of the equipment used in parking operations and enforcement. EXAMPLES OF WORK - - This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required. ESSENTIAL JOB FUNCTIONS - Patrols an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance. Issues citations for parking violations and performs other enforcement of parking regulations mandated by Florida Statutes and City ordinances. Participates in judicial proceedings by giving depositions, testifying at hearings, preparing and reviewing testimony for cases, and attending pre-trial conferences. Assists public with routine parking activities/questions. Provides timely, courteous, and within area of assignment, knowledgeable response to customer needs. Provides assistance or directions to citizens making inquiries. Observes and reports hazardous conditions, that need to be repaired. Performs routine inspections of municipal parking equipment and facilities for proper maintenance, operation, and cleanliness. Assist in parking meter operations; including installation, removal, collection, auditing, and maintenance. Operates departmental vehicles and reports mechanical problems to supervisor. Attends work on a continuous and regular basis. NON-ESSENTIAL JOB FUNCTIONS - May train new or temporary staff. May act in the absence of supervisor. May represent the city on parking activities in court or to the public. Assists in maintaining necessary parking related supplies and equipment. Performs various administrative duties including special details, pick-ups and delivery services as needed. Will be required to respond under emergency conditions. Performs other related duties as assigned. QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills and abilities to perform the essential functions. EDUCATION AND EXPERIENCE - Graduation from high school or possession of an acceptable equivalency diploma and two (2) years of public contact experience in the service sector. Experience and knowledge of parking management software (T 2 Flex, Flexpoint, Passport. Parking or similar) is desirable. CERTIFICATIONS OR LICENSES - Licenses. Valid driver license required. Valid Florida driver license required within 30 days of start date and at all times while employed in this classification. Certifications. Successful completion of the Parking Enforcement Specialist Course approved by Florida’s Criminal Justice Standards and Training Commission for nonsworn personnel of police and sheriff departments is required within six (6) months of start date. KNOWLEDGE, SKILLS AND ABILITIES - Knowledge of standards and practices associated with parking enforcement. Knowledge of City geography. Working knowledge of personal computers, smartphones and related departmental software applications. Ability to work effectively with co-workers, other agencies, and the general public in a professional and respectful manner. Ability to communicate effectively both orally and in writing. Ability to apply principles and practices of customer service and public relations. Ability to defuse and react appropriately to potentially dangerous and confrontational encounters with the general public. Ability to enforce ordinances with professionalism, firmness, tact and impartiality. Ability to apply sound principles of independent judgment and discretion during enforcement activities. Ability to perform multiple task effectively, under pressure. PHYSICAL AND ENVIRONMENTAL REQUIREMENTS - To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions.