Senior Manager, Event Programs, Customer Engagement Programs
Seattle
Monday, 25 May 2026
Lead a team of event program managers responsible for delivering specific event workstreams or regional programs within AWS's event portfolio. This role requires both strategic vision and operational excellence, as you'll manage the successful execution of assigned programs while developing and leading a high-performing team. You will be accountable for program delivery that aligns with global standards while meeting regional or specialized program needs across different event-specific disciplines (content, operations, platform, audience programs). Key job responsibilities. Strategic Program Management. Own and drive execution of assigned event programs (examples: regional Summits, content workstreams, specialized audience programs) Lead a team of event program managers and associates across various event disciplines Develop comprehensive program strategies aligned with business objectives Create and maintain program roadmaps with clear milestones and deliverables Drive innovation in program execution and delivery methods Team Leadership & Development. Build and manage high-performing teams across program workstreams Lead teams during onsite event execution, ensuring excellence across all program elements Provide structured mentorship and career development opportunities Establish team goals and performance metrics Manage resource allocation and team capacity Create development plans and growth opportunities for team members Operational Excellence. Design and implement scalable operational frameworks Drive continuous improvement in program execution Develop measurement frameworks to track and report on program performance Create and maintain program documentation and best practices Lead process standardization initiatives Oversee onsite program delivery across multiple concurrent workstreams Stakeholder Management. Build and maintain strong relationships with senior stakeholders Create alignment across diverse stakeholder groups Partner with regional or functional teams while maintaining global consistency Present program status and recommendations to leadership Manage critical stakeholder relationships during live eventsmpact & Scope. Lead teams responsible for delivering key components of AWS's event portfolio Drive operational excellence in program execution Develop future leaders in the organization Influence program strategy and innovation Ensure successful delivery of complex, multi-workstream events. About the team. Diverse Experiences. AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/ Life Balance. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud. Inclusive Team Culture. Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze. Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth. Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications- 8 years of professional non-internship marketing experience- 3 years of team management experience- Bachelor's degree or equivalent- Experience managing complex event programs- Experience leading teams in high-pressure, live event environments. Preferred Qualifications- Experience in technology-related sales, marketing or business development- Experience managing technology industry events (5,000 attendees)- Track record of implementing innovative event solutions- International program management experience- Experience managing diverse event disciplines (content, operations, platforms)