The Quality Assurance Investigator is responsible for ensuring compliance with agency, state, and federal regulations to protect the health, safety, and rights of individuals with intellectual and developmental disabilities. This role focuses on the thorough investigation and prevention of Mistreatment, Abuse, Neglect, and Exploitation (MANE) while supporting high-quality services across residential and day program settings. As a Quality Assurance Investigator, you can expect to:Conduct independent investigations into allegations of Mistreatment, Abuse, Neglect, and Exploitation (MANE)Triage critical incident reports and determine level, urgency, and scope of investigation. Interview staff, residents, and witnesses; gather and evaluate evidence; and write detailed, objective reports. Ensure timely and appropriate reporting to law enforcement and regulatory agencies. Audit medical and program records to assess compliance with ICF/ IID regulations and internal policy. Monitor service sites to verify safe, effective, and rights-based care is being provided. Identify trends in incident data and propose systemic improvements to leadership. Deliver staff training on MANE prevention, resident rights, and mandated reporting protocols. Collaborate on quality assurance and performance improvement efforts across the agency. Travel to service sites and support other QA functions as needed. Work evenings and weekends as needed