Take on a new challenge and apply your IT infrastructure and operations expertise in a cutting-edge field. You’ll work alongside collaborative and innovative teammates. The IS&T operating model focuses on business value and innovation while delivering operational excellence: Development of cost-efficient services and standard solutions Improvement of performance, efficiency and agility on business as usual activities with focused KPIs Measure performance of IS&T services provided to internal customers Provide support to end users locally and through Service Desk Aligning local priorities and resources to support global processes and services The IS&T model is driven by 4 key principles: Standardize business processes Address regional priorities Improve IS&T cost variability and efficiency Leverage new technologies to bring value to the business The IS&T Canada Operations VIE will be reporting to Canada IS&T Operations Manager and will be one of the main faces of IS&T to our users. We’ll look to you for: Support the Operations team in the execution of project work packages, activities, documentation, quality assurance, reporting, and process improvements. Active role in planning and managing training and communications across the Americas. Apply templates and records to document project activities following defined standards Manage small projects including: Ipad/ Mobile management PC management Printer replacement Work closely with end users and the Operations team to identify and resolve concerns. Assist in discovery of the tools and network for various sites. Work under the direction of the Country Operations Manager Performs related responsibilities as required They will interact on a regular basis with Regional IS&T Operations manager, Global Operations teams, Business Partners, Projects teams, and Local Management. All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Bachelor’s Degree in Computer Science, Business, Engineering, or equivalent education and experience Proven experience in end-user support Fluency in English (Spanish and Portuguese are a plus) Strong communication skills – ability to collaborate with international teams across organizational levels Effective presentation skills – capable of delivering training and presentations to diverse audiences Result-oriented and self-driven mindset Data-driven approach – extensive knowledge of statistics is a plus Intellectual curiosity and creativity Willingness to work autonomously in an international environment Teamwork and collaboration skills Flexibility to travel for business purposes Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!