Randstad in partnership with The Hanover Insurance Group are actively hiring Associate Adjusters to join their Level One Auto claims team starting on a temp-hire basis. The Hanover Insurance Group is an industry leading property and casualty insurance company with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative, in[ " - You are responsible for performing claim processing and payment functions on non-complex claims for personal auto policies in multiple states. Responsible for reviewing electronic claim files for completeness and following procedures for gathering missing information.\n\n - Within specific guidelines, you are responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations. This is accomplished by responding in a polite, professional and empathetic manner, matching their needs with The Hanover's services.\n\n - Develops recognition of coverages, claim processing requirements, and related data processing systems. Claims handled by this individual would not involve determining liability, questionable damages, investigation, personal injury or coverage issues.\n\n - Utilizing established guidelines to obtain appraisals and other needed information from insured, advises insured as to proper course of action. Records additional information/data into the company's network updating the electronic claim file.\n\n - Applies basic communication skills to interpret caller's inquiries and offers options. Sets up predetermined reserves which includes managing outbound calls to insured to confirm next steps. Collects and files bills/documentation and sends outbound correspondence as needed.\n" ][ "Experience. Education. Associates" ]