Provide daily support for AV systems including conference rooms, classrooms, event spaces, and hybrid meeting technologies. Set up, operate, and troubleshoot AV hardware/software such as displays, projectors, microphones, speakers, control systems, video conferencing, and streaming platforms. Support live meetings and events to ensure seamless presentations and high-quality user experiences. Perform preventive maintenance, firmware updates, and documentation of AV equipment. Partner with IT, Facilities, and vendors on AV installations, upgrades, and integrations. Train and support staff on AV system use, including remote collaboration tools (Zoom, Teams, WebEx, etc.). Maintain AV inventory, track equipment usage, and recommend system improvements. Ensure AV environments meet organizational security, safety, and compliance standards. Provide input on AV design, procurement, and long-term planning to optimize enterprise-wide technology. Qualifications. Associate's or Bachelor's degree in Information Technology, Media Production, Engineering, or related field (or equivalent experience).5 years of experience in AV support, integration, or operations. Strong knowledge of AV control systems (e.g., Crestron, Extron, AMX) and video conferencing solutions. Hands-on experience with AV over IP, sound systems, and digital signage preferred. Excellent troubleshooting and problem-solving skills. Strong customer service orientation with the ability to support executives, clinicians, and staff under time-sensitive conditions. Industry certifications (CTS, CTS-I, or CTS-D)Key Competencies. Technical expertise with AV systems and collaboration platforms. Clear communication skills (verbal and written). Ability to work independently and collaboratively in a fast-paced environment. Flexibility to support occasional after-hours events and system upgrades. Able to lift displays up to but limited to 50 lbs. Reports To: Keith Wunderlich. Full-time position with standard business hours and flexibility required for early morning, evening, weekend or special event support as needed. Primary on-site location at HSS Main Hospital, with flexibility to support surrounding locations and facilities when required.