Coordinates activities of other food-service employees. Creates an enjoyable dining experience for customers, staff and visitors. Essential Duties and Responsibilities: Provides quality customer service by providing one-on-one attention to detail. Oversees and participates in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety and portion control. Helps plan menus. Ensures timely, efficient meal service; supervises serving of meals. Responds to customer complaints in person at the time of the complaint and via email for electronic complaints. Trains employees; assigns and coordinates work of employees to promote efficiency and excellence in food and service. Determines work procedures, prepares work schedules and expedites work flow. Uses proper systems for completion of required daily/weekly/monthly reports such as inventory-cash reports-production records, payroll and time- keeping. Responsible for proper cash handling as established by the Food Accounting Manual (deposits - petty cash - change funds). Orders food and other necessary supplies from approved sources or purveyors. Directs and participates in the overall sanitation and safety of the facility and employees in accordance with company standards and government regulations. Develops sanitation schedule and ensures food-service employees adhere to the schedule for cleaning of kitchen and dining area and washing of kitchen utensils and equipment. Issues written and oral instructions. Help select and orient employees; oversees staff training in areas of responsibility. Performs other duties as assigned. The Benefits We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full-time and part-time associates are eligible for the following benefits: Opportunities for Training and Development Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program In addition, full-time positions also offer the following benefits to associates: Medical Dental Vision Life Insurance/ AD Disability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Wage. Transparency. Chartwells. HED.pdf Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. Business needs may vary from year to year. Our Commitment to Diversity and Inclusion.