At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts. Responsibilities: Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub Responsible for the overall safety, quality, performance and customer experience of the shift. Carry out supervisory responsibilities in accordance with the organizations policies and procedures. Accountability for meeting and exceeding operational goals. Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs. Mentor, train and develop teammates for career progression and learning Ability to develop and share best practices across the shifts and network. Develop and implement processes required to support hub launch. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Additional Job Elements: Lift and move totes up to 49 pounds each Regular bending, lifting, stretching and reaching both below the waist and above the head Walking in the building and around area with great frequency; facilities are over a quarter mile in length Must be able to stand/walk for up to 10-12 hours Should be able to work in environments (building and ramp) with variable noise levels, lighting conditions and temperature variation Able to access all areas of building; ascending and descending ladders, stairs, gangways safely and without limitation. Eligibility Requirements: Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable). Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable. This position requires an employees full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing. Basic Qualifications- Bachelor's degree or equivalent, or 2 years of Amazon experience- Experience in operations management of fulfillment or distribution centers- 6 years of performance metrics, process improvement or lean techniques experience- Work a flexible schedule including weekends, nights, and holidays. Preferred Qualifications- 6 years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience- 3 years of aviation regulatory compliance experience- Experience of automated equipment including packaging machinery, sortation and conveyor systems- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma- Experience with automation and any version control tools, or experience in Kafka and experience in deploying identity and access management systems.