Role model for exemplary customer service behaviors. The Retail Store Closing Lead will provide a great Customer Service experience to all customers and associates with a high level of professionalism Engage associates, promote open communication, provide recognition and coaching in the moment Touch base with each associate to establish priorities Monitor the front-end experience and ensure a great first and last impression Observe and provide feedback to Customer Service Lead on speed of checkout, line management and friendliness Review daily staffing, lunch/break schedules and cashier coverage Assign back-up cashier to ensure timely processing during peak periods Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover Follow-up on assigned workload planner and tasks and ensure completion. Ensure associates understand the expectations and have the tool necessary to perform them Conduct AM/ PM store Rallies Complete closing communication for opening Manager on Duty Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. - - If you... - - ... are excited to deliver great values to customers every day; ... take a sense of pride and ownership in helping drive positive results for a team; ... are committed to treating colleagues and customers with respect; ... believe in the power of diversity and inclusion; ... want to participate in initiatives that positively impact the world around you; - -