This role ensures the effective management and enhancement of a critical frontline system experience supporting enterprise strategy and business operations. It involves applying subject matter expertise to execute program and system-level initiatives, focusing on scalability, sustainability, and future development. The role leads cross-functional issue resolution and problem management efforts impacting multiple business lines and applications. Success is measured by the seamless implementation of system changes, stakeholder satisfaction, and the stability of ongoing production support. The work directly influences organizational efficiency and customer experience through strategic system planning and execution. Job Responsibilities:Manage the frontline system experience throughout project and production lifecycles to ensure effective implementation and ongoing support. Lead cross-functional teams to resolve complex system issues impacting multiple business lines and applications. Communicate progress, disruptions, and issue summaries to leadership and stakeholders to maintain alignment with strategy. Drive initiatives to improve system functionality, user experience, and customer satisfaction through strategic enhancements. Evaluate and contribute to the design of strategic solutions and architectural direction to support system improvements. Create, review, and approve technical documentation including process documents, impact assessments, and support procedures. Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience:High School Diploma/ GED (Required)3-5 years of wireless experience, within or supporting Care or Retail 2-4 years of analysis or systems production support, including Problem Management 1-2 years of people leadership or business process management. Knowledge, Skills and Abilities:Microsoft Office Proficient in Excel, Word, PowerPoint, Visio (Required)Software Development Life Cycle (SDLC) Competence with multiple software development lifecycles, i.e. RUP, SCRUM, Waterfall (Required)At least 18 years of age. Legally authorized to work in the United States. Travel:Travel Required (Yes/ No):DOT Regulated:DOT Regulated Position (Yes/ No): No. Safety Sensitive Position (Yes/ No): No Base Pay Range: $88,800 - $160,200 Corporate Bonus Target: 15%The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, ID=REQ 355399¶dox=1