This is work conducting organizational studies and evaluations, designing office systems and procedures, conducting work simplifications and measurement studies, providing technical assistance and developing operations and procedures to assist organizations in operating more efficiently and effectively. May include program analysis, management consulting, and examination development. Some positions in this occupation may be responsible for coordinating work and supervising employees. EXAMPLES OF WORK Supervises employees by assigning work, reviewing progress and assessing performance. Reviews programs, services, forms and reports, and confers with management and users to identify problems and improvements. Develops and implements records management program and assures compliance with program. Interviews personnel and conducts on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used. Prepares manuals and trains workers in use of new forms, reports, procedures or equipment, according to organizational policy. Develops and administers practical and written licensure examinations, and interprets examination statistics. Designs, evaluates, recommends, and approves changes based on need and analysis. Researches and recommends purchases to management. Provides technical assistance, consultative services and direction for development, implementation, evaluation and expansion of programs of service in public agencies and local governments. Plans, coordinates and/or presents statewide and regional conferences, meetings and workshops. Reviews, analyzes, and researches legislative issues and prepares analysis of the projected effect of any proposed legislation or action. Develops and monitors compliance policies and procedures for the administration of federal grant funds or other trust fund monies. Prepares and compiles data for legislative budget requests and long range program plans. Reviews documents and/or contacts appropriate parties to ensure compliance with applicable statutory and regulatory requirements and court orders. Monitors dispute settlement programs, approves claims, and confirms the disposition of awards, settlements and other agreements. Plans and conducts studies of problems and procedures. Gathers and organizes information on problems or procedures. Analyzes data gathered and develops solutions or alternative methods of proceeding. Documents findings of study and prepares recommendations for implementation of new systems, procedures, or organizational changes. Confers with personnel concerned to ensure successful functioning of newly implemented systems or procedures. Consults with federal, state and local officials on matters applicable to the assigned area of specialization. Analyzes financial information. Interprets laws, rules, policies and/or regulations. EXAMPLES OF JOB CHARACTERISTICS Provide Consultation and Advice to Others Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics. Communicating With Other Workers Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone or electronic transfer. Getting Information Needed to Do the Job Observing, receiving, and otherwise obtaining information from all relevant sources. Implementing Ideas, Programs, etc. Conducting or carrying out work procedures and activities in accord with one's own ideas or information provided through directions/instructions for purposes of installing, modifying, preparing, delivering, constructing, integrating, finishing, or completing programs, systems, structures, or products. Analyzing Data or Information Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts. Making Decisions and Solving Problems Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making Decisions about the relative importance of information and choosing the best solution. Organizing, Planning, and Prioritizing Developing plans to accomplish work, and prioritizing and organizing one's own work. Monitor Processes, Materials, Surroundings Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished. Identifying Objects, Actions, and Events Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events. Developing Objectives and Strategies Establishing long-range objectives and specifying the strategies and actions to achieve these objectives. EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES Writing Communicating effectively with others in writing as indicated by the needs of the audience Reading Comprehension Understanding written sentences and paragraphs in work related documents Identification of Key Causes Identifying the things that must be changed to achieve a goal Speaking Talking to others to effectively convey information Problem Identification Identifying the nature of problems Information Gathering Knowing how to find information and identifying essential information Active Listening Listening to what other people are saying and asking questions as appropriate Information Organization Finding ways to structure or classify multiple pieces of information Critical Thinking Using logic and analysis to identify the strengths and weaknesses of different approaches Implementation Planning Developing approaches for implementing an idea Administration and Management Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Instructing Teaching others how to do something Systems Evaluation Looking at many indicators of system performance, taking into account their accuracy Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data Mathematics Knowledge of numbers, their operations, and interrelationships including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications Personnel and Human Resources Knowledge of policies and practices involved in personnel/human resource functions Law, Government and Jurisprudence Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process Coordination Adjusting actions in relation to others' actions Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS EFFECTIVE 7/01/02