The SOS Customer Services Specialist provides support, coordination of services, problem resolution and/or recommendations to SOS Corporate Account customers. Additional Info:This role is located in Peoria, IL and does not offer relocation. This role is 1st shift. This role is 100% on-site with no opportunity for hybrid or remote schedules. This role requires up to 10% domestic and international travel. What You Will Do: Address non-conforming SOS samples from Corporate Account customers. Support reporting for Corporate Account customers. Respond to inbound customer service inquiries, troubleshoot issues, and redirect as appropriate. Identifying issues and determining appropriate course of action for effective resolution. Addressing minor issues and resolving minor complaints. What You Have (Required Skills): Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. What Will Put You Ahead (Preferred Skills):Prior experience in customer support. What You Will Get:Through it all, we are one team– creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience. Summary Pay Range:$89,210.00 - $133,810.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits:Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits - Paid time off plan (Vacation, Holidays, Volunteer, etc.) - 401(k) savings plans - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Health Lifestyle Programs - Employee Assistance Program - Voluntary Benefits and Employee Discounts - Career Development - Incentive bonus - Disability benefits. Life Insurance. Parental leave. Adoption benefits. Tuition Reimbursement - These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Posting Dates:May 27, 2026 - June 10, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.