Greets visitors in a courteous, professional, and timely manner. Assists with answering incoming calls from patients, staff, physician offices, referral sources, etc. and transfers caller to the appropriate person or department. Takes messages when needed and relays to the appropriate person in a timely manner. Selects appropriate clinician for patient assignment based upon patient needs, location of the patient, and skill of the clinician. Maintains visit data in electronic medical record Qualifications High school graduate or GED Must hold valid license in the state of practice and in the state of residence. Current CPR certification. Minimum of one year clinical experience, preferably in home health. Minimum of two years of administrative experience in a healthcare environment, preferred. Home health and/or hospice experience. Sound knowledge of the framework, organization and function of home care. Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively Ability to work independently and in a team environment Excellent, oral, written, and interpersonal communication skills. Professional appearance and demeanor. Basic clinical skills. Professional appearance and demeanor. Ability to develop critical thinking skills, research situations, solve complex problems and deal with a variety of issues