Supervision of the Department Organize/ Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.) Assist and support box office staff in any of their job functions, as needed Ensure positive and creative team environment within the department Facilitate open communication with the Box Office Manager, staff and all other venue departments Exhibit proper inter-departmental communications and organization Ensure complete and satisfactory on-going staff training Assist manager with staff evaluations (training, 90-day, annual) Provide a positive team environment within the department Assist in ensuring appropriate staffing levels. Help set staff development and performance goals & monitor progress Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines Promote and provide superior customer service in all guest interactions Participate in all on-site venue meetings as needed II. Financial / Cash Handling Ensure that venue staff follows cash handling policies & procedures Balance and reconciliation of all seller cash drawers Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales. Assist Manager on housing, distributing and depositing venue cash on a weekly basis. Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable. Assist Manager in scheduling all employee’s payroll prior to deadlines Conduct band settlement on shows with split point deals, or when deemed necessary by talent department Complete and distribute accurate daily ticket counts for agents and artists III. Other Responsibilities Create, modify and maintain inventory for all ticketed events in a secure ticketing environment Follow standards and processes for ticket types, ancillary events and qualifiers Monitor and maintain functionality of all ticketing computers, software and hardware Secondary representative in all venue interactions with Ticketmaster Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public Modify, maintain and update all customer database files Develop and maintain call center phone system, and keep current all phone menus and calendars of events Interact with artist, record label, management and band tour accountant. Provide reports as necessary. Work with Premium Seat Sales/ VIP team on Upsells, inventory management and any other tasks as they arise Work with Operations/ Guest Services on ADA tickets, relocation or troubleshooting needs as they arise. Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs. Ensure that venue is compliant with ADA ticket laws WHAT THIS PERSON WILL BRING - Required: Experience in Box Office / Ticketing Management Flexible Schedule (days/nights, weekends, and holidays) Experience in Cash Handling Leadership, Management and Customer Service Tolerance of all cultures, music and art forms High School Diploma Preferred: Experience in a live environment operation Experience handling counterfeit cash Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.) Experience in Prioritizing, Time Management & Multitasking Experience in open communication & email etiquette Physical Demands/ Working Environment: Working environment is fast-paced and often loud and stressful